At Pure Vedic Life, we are committed to ensuring that our customers have a seamless shopping experience from the moment an order is placed to the delivery of the product. This Shipping Policy outlines the terms and conditions governing the shipment of all products purchased from our website. We aim to be transparent about our shipping practices, costs, timelines, and any other important information you may need to know when ordering from Pure Vedic Life. We encourage you to carefully read this policy to understand how we handle shipping.
Service Area
Currently, Pure Vedic Life provides delivery services exclusively within India. We do not offer international shipping at this time, and any orders placed with an international delivery address will not be processed. If you are located outside India and are interested in our products, we encourage you to stay tuned for updates as we expand our shipping capabilities in the future.
Order Processing
- Processing Time:
- Orders placed on Pure Vedic Life are processed within 2-3 business days from the date of purchase (excluding Sundays and public holidays).
- Orders placed after 3 PM IST will be processed on the following business day.
- During peak seasons or promotional periods, processing times may extend by an additional 1-2 business days due to a higher volume of orders.
- Order Confirmation:
- Once your order has been processed, you will receive an order confirmation email or SMS, including a summary of the order and estimated shipping time.
- You will also be provided with a tracking number to monitor the shipment status of your order.
- Changes to Orders:
- If you need to modify or cancel your order, please contact us within 12 hours of placing the order. Once an order has been processed and dispatched, modifications or cancellations may not be possible.
Shipping Methods & Delivery Times
Pure Vedic Life partners with leading courier services to ensure reliable delivery across India. Below is a breakdown of estimated delivery times:
- Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, etc.):
- Estimated Delivery Time: 3-5 business days after order dispatch.
- Tier 2 & 3 Cities:
- Estimated Delivery Time: 5-7 business days after order dispatch.
- Remote & Rural Areas:
- Estimated Delivery Time: 7-10 business days after order dispatch.
Please Note: These are estimated delivery times. Actual delivery times may vary due to external factors such as public holidays, lockdowns, natural calamities, courier service delays, or issues with the delivery address. Pure Vedic Life will not be responsible for any delays caused by factors outside our control but will provide support in tracking and resolving any issues.
Shipping Fees
We strive to offer affordable shipping options to our customers:
- Free Shipping:
- Pure Vedic Life provides free shipping on all orders exceeding a minimum value threshold. This threshold may vary and will be displayed clearly during the checkout process.
- Standard Shipping Charges:
- For orders below the free shipping threshold, a nominal shipping fee will be added to your order. The shipping charges will depend on the size, weight, and destination of the package. The final shipping cost will be calculated and displayed at checkout before you confirm your order.
- Additional Charges for Remote Locations:
- Some remote or difficult-to-reach locations may incur additional shipping charges. In such cases, you will be notified during checkout, and you will have the option to confirm or cancel your order.
Tracking Your Order
Once your order has been shipped, you will receive an email or SMS with a tracking number and a link to the courier service’s tracking page. This tracking number will allow you to monitor the status of your shipment in real-time. If you experience any issues with tracking, feel free to reach out to our customer service team for assistance.
- Tracking Issues: If your tracking information hasn’t been updated for a few days, there may be a delay at the courier’s end. Contact us if your package is significantly delayed, and we will follow up with the courier service on your behalf.
Delivery Issues
1. Failed Delivery Attempts:
If the delivery service makes multiple attempts to deliver your package and fails due to incorrect address details, unavailability of the recipient, or other issues:
- The courier service will typically make three delivery attempts.
- After failed attempts, the package may be returned to us. If this happens, Pure Vedic Life reserves the right to charge for re-shipment. Please ensure that someone is available to receive the delivery or that the address provided is accurate.
2. Address Changes:
If you need to change your delivery address after placing an order, please notify us immediately. Address changes are only possible before the order has been dispatched. Once an order is shipped, we cannot make any changes to the delivery address.
Shipping Delays
While we do our best to ensure that your package reaches you within the estimated delivery timeframe, delays can sometimes occur due to:
- Natural Disasters: Floods, earthquakes, or extreme weather conditions may impact delivery schedules.
- Courier Issues: Problems at the courier’s end, such as operational delays or strikes, may lead to delivery delays.
- Public Holidays: National or local holidays may result in extended delivery times.
- Pandemic-Related Delays: COVID-19 or similar disruptions could affect courier services, leading to delivery delays.
In such cases, Pure Vedic Life is not responsible for the delay but will actively track the status of your shipment and provide updates as necessary.
Damaged, Lost, or Stolen Packages
We take great care in packaging our products to ensure that they reach you in perfect condition. However, in the rare event that your package is damaged, lost, or stolen, we have the following policy in place:
- Damaged Products:
- If you receive a damaged product, please notify our customer service team within 48 hours of receiving the package. Provide photos of the damaged item and the packaging as proof.
- We will investigate the issue and offer a replacement or refund, depending on the circumstances.
- Lost Packages:
- If your package is lost during transit, please contact us with your order number and tracking details. We will work with the courier service to track and resolve the issue. In the event that the package is declared lost, we will offer a replacement or a full refund.
- Stolen Packages:
- Unfortunately, Pure Vedic Life cannot take responsibility for stolen packages that are marked as “delivered” by the courier service. We encourage customers to ensure their delivery address is secure and accessible during delivery.
Returns, Refunds, and Cancellations
Pure Vedic Life does not accept returns unless the product is damaged or defective upon delivery. If you encounter any issues with the product you received, please review our Returns & Refunds Policy for more details on how to proceed.
- Cancellations:
- Orders can only be cancelled before they are processed and shipped. Once an order is dispatched, it cannot be cancelled.
- Refunds for Shipping Charges:
- Shipping charges are non-refundable unless there was an error on our part, such as shipping the wrong item or a damaged product.
Contact Us
For any questions or concerns regarding shipping, or if you need help with an order, feel free to contact our customer support team:
- Email: support@purevediclife.com
- Business Hours: Monday to Sunday, 9 AM to 8 PM IST
Our team is happy to assist you with any shipping-related inquiries or issues.
Changes to the Shipping Policy
Pure Vedic Life reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page. We encourage our customers to review this policy periodically to stay informed about any updates.
