Section 01

Scope and Core Refund Principle

This Policy applies to products and services purchased directly from Pure Vedic Life through its website or an authorised sales channel. Purchases made through an independent marketplace, pharmacy, reseller or third party may be governed by that seller's own cancellation, return and refund terms.

Default position after purchase: Payments are generally final and non-refundable once an order enters processing, a product is prepared or dispatched, a consultation or report review begins, a personalised recommendation is created, or digital/professional work is delivered. Only the specific exceptions listed in Section 02 remain eligible for review.

Relevant Factors May Include

  • The reason for the request and time elapsed since delivery or purchase
  • Whether the product is sealed, unused, complete and in original packaging
  • Photographs, video, invoice and other supporting evidence
  • Whether consultation, personalisation or service delivery has started
  • Product safety, hygiene, storage and tampering concerns
  • Courier records and applicable consumer-protection requirements
Section 02

Limited Cases Eligible for Refund Review

A refund request will be reviewed only when at least one of the following circumstances is supported by the order record and reasonable evidence:

Duplicate Payment
The same confirmed order was charged more than once and the duplicate amount was actually received.
Payment Received but Order Not Created
Payment was successfully received but no corresponding order or service booking was generated and the issue cannot reasonably be corrected.
Wrong Product Delivered
The sealed product or quantity delivered is materially different from the confirmed invoice or order.
Transit Damage or Leakage
The product arrived broken, leaking, materially damaged or with a compromised seal and was reported within 48 hours.
Verified Missing Item
A paid item is absent from the package and packing, weight or courier verification reasonably supports the claim.
Service Not Started
A prepaid consultation or professional service was cancelled by Pure Vedic Life before any appointment, report review, preparation or delivery began.
Available remedy: Even in an eligible case, Pure Vedic Life may first correct the order, send the missing item, replace the product, reschedule the unused service or provide another legally appropriate remedy. A monetary refund is not automatic where the issue can reasonably be resolved.
Section 03

When a Purchase Is Not Eligible for Refund

Except where applicable law requires otherwise, the following purchases and circumstances are not eligible for return or monetary refund. These conditions apply even when the Refund Request Form can technically be opened or submitted.

  • The customer changed their mind, no longer wants the item or ordered the wrong product, quantity or variant
  • The product has been opened, unsealed, used, tasted, consumed, washed, altered, mixed, transferred or tampered with
  • The product was stored, handled or used contrary to the label, prescription, practitioner guidance or reasonable storage requirements
  • The concern is based only on natural variation in herbal colour, taste, aroma, texture, sediment or appearance and no verified defect exists
  • The customer did not experience the expected health, wellness, cosmetic or performance result
  • The customer experienced a preference issue, intolerance or reaction not caused by a verified manufacturing or labelling defect
  • The request was submitted after the stated reporting period or without enough information to verify the claim
  • The original packaging, invoice, batch details, shipping label or disputed product is unavailable for verification
  • The delivery failed because of an incorrect or incomplete address, unavailable recipient, unreachable phone number or refusal to accept the shipment
  • The product was bought from a marketplace, pharmacy, reseller or seller not directly controlled by Pure Vedic Life
  • A personalised or consultation-based product entered formulation, preparation, packing or dispatch
  • A doctor consultation, appointment, follow-up, report review, digital assessment, recommendation or professional service started or was delivered
  • Shipping, cash-on-delivery, payment-gateway, handling, return-to-origin or reshipping charges, unless the charge resulted from a verified Pure Vedic Life error
Important: “100% refund” is not offered for every completed purchase. Only a request that satisfies the limited eligibility conditions in Section 02 and passes verification may result in an approved monetary refund.
Section 04

Order and Service Cancellation

Product Orders

A cancellation request should be submitted as soon as possible and preferably within 12 hours of order placement. Cancellation is available only while the order has not entered processing, preparation, packing or dispatch. The 12-hour period is not a guaranteed cancellation window if fulfilment begins earlier.

After Processing or Dispatch

Once processing, formulation, preparation, packing or dispatch has started, the order becomes final and generally non-cancellable. Refusing delivery does not create refund eligibility, and original shipping, return-to-origin and handling charges may be deducted where legally permitted.

Consultations and Personalised Services

A consultation or service may be considered for cancellation only before the appointment, report review, practitioner allocation, preparation or delivery starts. Once a practitioner reviews information, reserves or attends the consultation, provides guidance, prepares a recommendation or begins a personalised plan, the related fee becomes non-refundable.

Cancellation request: Contact us immediately with the order or appointment reference. Submitting a request does not guarantee cancellation if fulfilment has already started.
Section 05

Damaged, Leaking, Missing or Incorrect Product

A shipping damage, leakage, missing-item or incorrect-product concern should be reported within 48 hours of delivery.

  1. Keep the product, invoice, shipping label and complete packaging.
  2. Take clear photographs of the outer package, label, product and affected area.
  3. Where possible, provide an unedited unboxing video showing the package being opened.
  4. Do not consume, discard, repair or materially alter the disputed product.
  5. Send the order number, delivery date and a brief description of the issue.
Safety: Do not use a product that appears contaminated, materially damaged, leaking, expired or incorrectly labelled. Preserve it safely until Pure Vedic Life provides instructions.

After verification, Pure Vedic Life may arrange a replacement, missing-item shipment, refund, credit or another appropriate solution. Product availability and courier serviceability may affect the available remedy.

Section 06

Refund Request Form and Eligibility Declaration

The Refund Request Form displayed below this policy is provided so customers can report a potentially eligible payment, delivery or product issue. It is not a “100% refund guarantee,” automatic return portal or confirmation that the purchase qualifies for reimbursement.

Conditions That Must Be Accepted Before Submission
  1. I understand that submitting this form is only a request for review and does not guarantee a refund.
  2. I confirm that my request relates to one of the eligible cases listed in Section 02.
  3. I confirm that the disputed product has not been opened, consumed, used, altered or discarded, except where opening was necessary to discover visible damage or an incorrect item.
  4. I agree to provide the invoice, order number, photographs, video, batch details, courier label and any other information reasonably required for verification.
  5. I understand that a replacement, correction, missing-item shipment, rescheduling or another appropriate remedy may be offered instead of a monetary refund.
  6. I understand that consultation fees, report reviews, personalised preparation and fulfilled professional services are non-refundable once started.
  7. I confirm that the information submitted is complete and accurate and that false, manipulated or misleading claims may be rejected.
Recommended form checkbox: Add a mandatory checkbox immediately above the form’s final “Submit” button stating: “I have read the Refund Policy and understand that form submission does not guarantee approval. I confirm that my request meets an eligible condition.”

Information Required in the Form

  • Full name, registered phone number and email address
  • Order number, invoice or payment reference
  • Purchase date and exact product or service name
  • One eligible refund reason selected from Section 02
  • Clear description of the issue and preferred resolution
  • Supporting photographs, video, receipt, batch and courier details
Review target: Pure Vedic Life generally aims to acknowledge or initially review a complete request within 2 business days. This is a review timeline, not a promise that a refund will be approved or credited within two days.
Email Refund Request Call Support
Section 07

Review, Verification and Product Inspection

Submitting the Refund Request Form begins an eligibility review only and does not confirm approval. Pure Vedic Life may review order records, payment confirmation, service activity, practitioner allocation, courier information, photographs, video, product condition, batch details and relevant communication.

Return Authorisation

Do not send a product back without written return instructions. An unauthorised return may be refused, delayed, lost or become ineligible for reimbursement.

Inspection

Where a return is required, the product may be inspected after receipt to confirm identity, batch, seal, packaging, usage, damage and eligibility. Pure Vedic Life may reject a request where the returned item does not match the submitted evidence or has been used, tampered with or damaged after delivery.

Decision

The customer will be informed whether the request is approved, declined or requires additional information. The absence of requested evidence, an ineligible reason, a used or opened product, a started service or inconsistent information may result in rejection. An approved resolution may be correction, replacement, missing-item delivery, rescheduling, account credit, partial refund or full refund, as legally and operationally appropriate.

Section 08

Refund Method and Processing Timeline

Original Payment Method

Where technically possible, an approved refund will be initiated to the original payment method. Cash-on-delivery refunds may require verified bank or UPI details belonging to the customer or authorised payer.

Processing Period

After final approval and, where applicable, receipt and inspection of the returned product, Pure Vedic Life will normally initiate the refund within 5–7 business days.

Bank or Payment-Provider Time

After initiation, the bank, card network, UPI provider or payment gateway may require additional time to reflect the amount. Pure Vedic Life does not control external settlement timelines.

Refund deductions: Where legally permitted, non-refundable shipping, handling, cash-on-delivery, return-to-origin or product-value deductions may apply if the issue did not result from a verified Pure Vedic Life error.
Section 09

Return Shipping and Delivery-Related Refunds

When Pure Vedic Life Is Responsible

Where a return is approved because the wrong product was sent, the item arrived damaged, a verified manufacturing issue exists or another confirmed error occurred on our part, Pure Vedic Life may arrange pickup or reimburse reasonable approved return-shipping costs.

Customer-Caused Return

Where a return is accepted despite an incorrect address, unavailable recipient, refusal of delivery, unauthorised cancellation or another customer-side issue, original and return shipping charges may be deducted from the refundable amount.

Lost in Transit

If a courier confirms that the shipment was lost before delivery, Pure Vedic Life may arrange a replacement or refund after reasonable courier verification.

Delivered but missing: Where tracking shows delivery but the package cannot be located, the customer should report the matter promptly after checking with household members, reception, security and neighbours. Courier investigation outcomes may affect refund eligibility.
Section 10

Refund Support and Policy Updates

For cancellation, replacement, return or refund assistance, contact Pure Vedic Life with the complete request details described in Section 06.

Pure Vedic Life Contact Details
Brand
Pure Vedic Life
Founder & C.E.O
Ritesh Kumar Jha
Co-Founder & M.D
Rajesh Kumar Jha
Address
Rishikesh Rd, Motichur, Haridwar

Policy Updates

Pure Vedic Life may update this Policy to reflect changes in products, services, fulfilment practices, payment systems or legal requirements. The revised version will be published on this page with an updated date.

Current Version

Effective Date: 15 July 2026 · Last Updated: 15 July 2026