Scope and Key Definitions
This Privacy Policy applies to personal data processed through the Pure Vedic Life website, consultation and appointment forms, medical-report uploads, customer-support channels, order and delivery workflows, wellness tools and related digital communications.
Information We Collect
Depending on how you interact with Pure Vedic Life, we may collect the following categories of information.
Identity and Contact Information
- Name, age or date of birth, gender and preferred language
- Phone number, email address and WhatsApp contact information
- Billing, delivery and postal address
- Account or enquiry identifiers and communication preferences
Order and Transaction Information
- Products or services requested, order history and delivery instructions
- Transaction reference, payment status, refund status and invoice details
- Promotional-code, campaign or referral information
Payments may be processed by third-party payment providers. Pure Vedic Life may receive transaction confirmation and limited payment-related information, while full card, bank or UPI credentials are generally handled by the relevant payment provider.
Technical and Usage Information
- IP address, browser type, device type and operating system
- Pages visited, referring source, approximate location and session activity
- Cookie identifiers, website preferences and diagnostic logs
- Information entered into wellness calculators or digital tools
Health, Consultation and Report Data
When you request doctor guidance, book an appointment, describe symptoms or upload a report, we may collect health information necessary to understand and respond to your request.
- Symptoms, duration, severity and body area
- Medical history, known conditions, allergies and current medication
- Pregnancy, lifestyle or dietary information where relevant
- Laboratory reports, diagnostic images, prescriptions and previous treatment records
- Consultation notes, practitioner recommendations and follow-up communication
Please Do Not Upload
- Unrelated Aadhaar, passport, PAN or government-ID documents
- Full banking credentials, card numbers, PINs, passwords or OTPs
- Another person's medical records without authority
- Illegal, abusive, misleading or unnecessary material
Emergency Information
Website forms, email and WhatsApp are not emergency-response services. In a medical emergency, contact local emergency services or visit the nearest qualified healthcare facility instead of waiting for an online response.
How We Use Personal Information
Pure Vedic Life may use personal information for the following purposes, subject to applicable law and any consent or notice provided at collection.
- Responding to enquiries and arranging consultations or appointments
- Helping authorised practitioners understand symptoms, reports and health history
- Processing product orders, payments, invoices, shipping and customer support
- Providing follow-up guidance and service-related communication
- Personalising website content, wellness information and user experience
- Operating and improving website features, calculators, forms and services
- Preventing fraud, abuse, security incidents and unlawful activity
- Maintaining records, resolving disputes and meeting legal obligations
- Sending offers, updates or educational communications where permitted
- Creating aggregated or de-identified analytics that do not reasonably identify a person
Cookies and Digital Technologies
Pure Vedic Life may use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, understand usage and measure communication or campaign performance.
You may control cookies through the website's available consent controls and your browser settings. Blocking all cookies may prevent some forms, preferences, checkout functions or other website features from working correctly.
Information Sharing and Service Providers
Pure Vedic Life does not sell or rent personal information. Information may be shared only when reasonably necessary for the purposes described in this Policy, subject to appropriate confidentiality, contractual or legal safeguards.
- Authorised Ayurvedic practitioners, doctors and consultation-support personnel
- Payment gateways, banks and transaction-processing providers
- Courier, shipping, fulfilment and address-verification providers
- Website hosting, cloud storage, security, analytics and technical-support providers
- Email, phone, WhatsApp, CRM and customer-support service providers
- Accountants, auditors, insurers, legal advisers and other professional consultants
- Government, law-enforcement or regulatory authorities where legally required
- A successor organisation in connection with a lawful restructuring, merger or transfer
Processing Outside India
Some technology or communication providers may process or store information outside India. Where this occurs, Pure Vedic Life will seek to use providers and safeguards consistent with applicable data-protection requirements and any government restrictions in force.
Data Retention and Security
How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including consultation follow-up, order fulfilment, customer service, account administration, fraud prevention, dispute resolution and compliance with medical, tax, accounting or other legal requirements.
Retention periods may differ by record type. Information may be deleted, anonymised or securely archived when it is no longer required, unless continued retention is permitted or required by law.
Security Measures
- Access controls and role-based restrictions
- Reasonable technical and organisational safeguards
- Security monitoring, backups and software maintenance
- Confidentiality obligations for authorised personnel and service providers
- Review of incidents and corrective action where appropriate
Personal Data Incidents
If a personal-data incident occurs, Pure Vedic Life will assess it and take reasonable containment, investigation, remediation and notification steps where required by applicable law.
Your Privacy Rights and Choices
Subject to applicable law, identity verification, legal exceptions and the implementation status of relevant data-protection requirements, you may request to exercise the following choices or rights.
- Ask whether Pure Vedic Life processes personal data relating to you
- Request a summary of personal information and processing activities
- Request correction or completion of inaccurate or incomplete information
- Request erasure of information that is no longer required, where permitted
- Withdraw consent for consent-based processing
- Opt out of non-essential marketing communications
- Raise a privacy grievance and request a response
- Nominate another person to exercise permitted rights where applicable
We may ask for reasonable verification before responding. A request may be limited or refused where required to protect another person's rights, preserve medical or transaction records, prevent fraud, establish legal claims or comply with law.
Children, External Links and Policy Updates
Information About Children
A child or minor should not independently submit consultation, account, order or medical information. A parent or lawful guardian should provide and manage such information. Where applicable, Pure Vedic Life may take reasonable steps to obtain or verify parental or guardian consent before processing a child's personal data.
If you believe a child submitted information without appropriate consent, contact us so that we can review and, where appropriate, restrict or delete the information.
Third-Party Websites and Platforms
The website may contain links to payment pages, social networks, videos, maps or other external resources. Pure Vedic Life does not control the privacy practices of independent third parties. Review their policies before providing personal information.
Changes to This Policy
Pure Vedic Life may update this Privacy Policy when website features, consultation processes, products, service providers, business practices or legal requirements change. Material changes will be published on this page with a revised update date and, where appropriate, an additional notice.
Effective Date: 15 July 2026 · Last Updated: 15 July 2026
Privacy Questions, Requests and Grievances
For questions about this Policy, requests concerning your personal information or a privacy grievance, contact Pure Vedic Life using the details below. Please provide a clear description of the issue and any relevant enquiry, order or consultation reference.
