Section 01

Scope and Service Area

This Shipping Policy applies to physical products ordered directly through the Pure Vedic Life website or another sales channel expressly confirmed by our authorised team.

India-only delivery: Pure Vedic Life currently delivers products exclusively within India. Orders containing an international delivery address may not be accepted or processed.

Serviceability

Delivery availability depends on the customer's PIN code, courier network, local restrictions, product category and operational conditions. A location may become temporarily unserviceable even after an order has been placed.

Policy Coverage

  • Order processing and dispatch timelines
  • Estimated delivery periods
  • Shipping charges and remote-area fees
  • Tracking and delivery support
  • Failed delivery and return-to-origin cases
  • Damaged, lost or stolen packages
  • Shipping-related cancellation and refund rules
Section 02

Order Processing and Dispatch

Orders are normally processed within 2–3 business days after successful order placement and payment confirmation, excluding Sundays and public holidays.

Orders Before 3 PM IST
Processing may begin on the same business day, subject to payment confirmation and product availability.
Orders After 3 PM IST
Processing normally begins on the following business day.
Peak or Promotional Periods
Processing may take an additional 1–2 business days when order volume is unusually high.
Customised or Consultation-Based Orders
Preparation may require additional time where a product is personalised or released after professional review.

Order Confirmation

After an order is accepted, customers may receive an email, SMS, WhatsApp message or other confirmation containing an order summary. Tracking information is normally shared after the courier has collected or scanned the shipment.

Modification window: A request to change or cancel an order should be submitted within 12 hours of placement. Changes are not guaranteed and may be impossible after processing, packing or dispatch has started.
Section 03

Shipping Methods and Estimated Delivery Times

Pure Vedic Life may use suitable national, regional or specialised courier partners according to destination, package type and service availability.

Metro Cities
Estimated delivery: 3–5 business days after dispatch. This may include Delhi, Mumbai, Bengaluru, Hyderabad, Chennai and other major cities.
Tier 2 and Tier 3 Cities
Estimated delivery: 5–7 business days after dispatch.
Remote and Rural Areas
Estimated delivery: 7–10 business days after dispatch, subject to courier reach and local conditions.
Temporarily Restricted Locations
Delivery may be paused, rerouted, delayed or cancelled where a courier cannot safely or lawfully serve the destination.
Timeline starts after dispatch: The above periods do not include the order-processing time described in Section 02.

Pure Vedic Life may divide an order into more than one shipment when products are prepared or available at different times. Separate tracking details may be issued for split shipments.

Section 04

Shipping Fees and Additional Charges

Free Shipping

Free shipping may be available when an order meets the minimum value, promotional or product-specific conditions displayed during checkout or communicated by an authorised representative.

Standard Shipping Charges

For orders that do not qualify for free delivery, a shipping fee may be calculated according to destination, package weight, dimensions, courier service and product category. The applicable amount should be displayed or communicated before order confirmation.

Remote-Location or Special-Handling Charges

Additional delivery charges may apply to remote, difficult-to-reach or special-handling locations. Where reasonably possible, the customer will be informed before dispatch and may choose whether to continue with the order.

Taxes and courier fees: Shipping amounts may include applicable taxes and carrier charges. The final payable amount shown on the order confirmation or invoice will apply.
Section 05

Tracking Your Order

After dispatch, Pure Vedic Life may share a tracking number and courier tracking link by email, SMS, WhatsApp or another communication channel associated with the order.

  1. Tracking can take time to activate after the courier first scans the package.
  2. Courier updates may not appear in real time at every transit location.
  3. The customer should check messages and the tracking page for delivery attempts or action requests.
  4. Where tracking does not update for several days, the customer may contact Pure Vedic Life with the order number and tracking details.
Support: Pure Vedic Life will make reasonable efforts to coordinate with the courier and provide available information, but the courier's tracking system and scanning events remain outside our direct control.
Section 06

Delivery Attempts, Address Changes and Return to Origin

Failed Delivery Attempts

A courier may make multiple delivery attempts, commonly up to three, depending on the carrier's policy and local operations. Delivery can fail due to recipient unavailability, incorrect address, unreachable phone number, refusal to accept, access restrictions or unpaid cash-on-delivery amounts.

Return to Origin

After unsuccessful delivery attempts, the package may be returned to Pure Vedic Life. Re-shipment may require payment of fresh shipping and handling charges. Any refund or adjustment will be assessed after the returned package is received and inspected.

Address Changes

Address changes may be considered only before dispatch. Once a shipment has been handed to the courier, Pure Vedic Life cannot guarantee that the destination, recipient name or contact number can be changed.

Customer responsibility: Please verify the house or flat number, street, landmark, city, state, PIN code and phone number before confirming the order.
Section 07

Shipping Delays and Events Outside Our Control

Although Pure Vedic Life aims to deliver within the estimated period, a shipment may be delayed by circumstances outside our reasonable control, including:

  • Floods, landslides, earthquakes, storms or extreme weather
  • Courier network congestion, operational disruption or strikes
  • National, state or local public holidays
  • Road closures, transport restrictions or local security concerns
  • Government orders, lockdowns, epidemics or public-health restrictions
  • Incorrect address, unreachable recipient or access restrictions
  • PIN-code serviceability changes or last-mile delivery limitations
  • Unusually high order volume or product availability issues
Our assistance: Where a material delay is reported, Pure Vedic Life will make reasonable efforts to obtain an update, raise a courier request or help identify the available next step. We cannot guarantee a particular courier resolution date.
Section 08

Damaged, Lost or Stolen Packages

Damaged or Defective on Delivery

Any visible shipping damage, leakage, broken seal, wrong product or delivery defect should be reported within 48 hours of receipt.

  • Keep the original product, label, invoice and outer packaging
  • Take clear photographs and, where possible, an unboxing video
  • Share the order number and a description of the issue
  • Do not consume or dispose of a disputed product before guidance is provided

After review, Pure Vedic Life may offer a replacement, refund, credit or another appropriate resolution according to the circumstances and applicable policy.

Lost in Transit

If a courier confirms that a shipment has been lost in transit, Pure Vedic Life may arrange a replacement or refund after completing reasonable verification with the courier and customer.

Marked Delivered but Not Received

The customer should first check with household members, reception, security staff and neighbours and review the courier's delivery proof. The issue should then be reported promptly so that a courier investigation can be requested.

Stolen after confirmed delivery: Pure Vedic Life is generally not responsible for theft or loss occurring after the courier has validly marked the package delivered at the supplied address, but we may assist with available delivery information.
Section 09

Cancellations, Returns and Shipping Refunds

Order Cancellation

An order can be cancelled only before it has been processed, packed or dispatched. Once dispatched, cancellation may not be available and the package may need to complete the delivery or return-to-origin process.

Returns

Pure Vedic Life does not generally accept returns merely because of a change of mind or personal preference. A return may be considered for a damaged, defective, incorrect or otherwise eligible product in accordance with the applicable Returns & Refund Policy.

Shipping Charges

Original shipping charges and re-shipment charges are normally non-refundable. An exception may be considered where Pure Vedic Life shipped the wrong product, the shipment was lost in transit or another verified error occurred on our part.

Separate policy: Product eligibility, evidence requirements, inspection, refund method and refund-processing time will be governed by the applicable Refund Policy and any written order-specific terms.
Section 10

Shipping Support and Policy Updates

For assistance with order dispatch, tracking, a delayed shipment, delivery damage or return-to-origin status, contact Pure Vedic Life with the order number, recipient name, registered phone number and a clear description of the concern.

Pure Vedic Life Contact Details
Brand
Pure Vedic Life
Founder & C.E.O
Ritesh Kumar Jha
Co-Founder & M.D
Rajesh Kumar Jha
Address
Rishikesh Rd, Motichur, Haridwar

Changes to This Policy

Pure Vedic Life may update this Shipping Policy to reflect changes in courier availability, delivery coverage, fees, operational practices, products or legal requirements. The revised policy will be published on this page with an updated date.

Current Version

Effective Date: 15 July 2026 · Last Updated: 15 July 2026